SINGOOSH · FAQ

Singoo FAQ

Everything you may want to know about AI marketing, AI sales and working with us. Service scope, timelines and results are subject to actual diagnosis and contract terms.

About Singoo

What does Singoo do?

Singoo is a B2B AI marketing platform for companies going global. We offer AI website building, overseas social media, smart ads, AI sales (DEEPSALES), owned-audience operations and AI trade show lead generation, helping companies set up overseas lead generation and follow-up processes.

Is Singoo reliable?

Singoo has focused on global marketing since 2010 and has served 6000+ exporters. Core delivery is handled by our own team, service scope and results are defined in the proposal and contract, and you can book a session to review anonymized cases.

How long has Singoo been in business?

Singoo was founded in 2010 and focuses on global marketing, with a team that has years of experience serving companies going global.

Have you really served 6000+ exporters?

Our clients span automotive, motorcycles and two-wheelers, energy storage, OEMs, cross-border trade and more, and we can share anonymized cases from your industry.

How is Singoo different from other global marketing agencies?

We focus on combining AI marketing with AI sales, bring together websites, social media and ads, and review results against verifiable data metrics. The exact service mix depends on your goals and our diagnosis.

Which industries does Singoo mainly serve?

We mainly serve B2B exporters in automotive, motorcycles and two-wheelers, energy storage, OEMs and cross-border trade.

Is Singoo an intermediary or an in-house team?

Core planning, content, ads and sales agent operations are handled by our own team, and key service milestones can be reviewed and confirmed with you.

Which industries do you have success stories in?

Automotive, motorcycles and two-wheelers, energy storage, OEMs, traders and more. We can share anonymized cases from your industry.

AI Website Builder (Brand Websites)

Why do we need a brand website to go global?

Your brand website is where overseas customers get to know your brand and products, and the landing page for search ads and social traffic, so it shapes the inquiry conversion experience.

How is Singoo’s website building different from template sites?

We plan site structure, speed, languages and conversion paths around your overseas audience and lead goals, instead of just applying a generic template.

How long does a website take, and how much does it cost?

Timeline and cost depend on the number of pages, languages and features, as quoted in the proposal. A standard site is usually delivered within a few weeks; the actual timeline follows the project agreement.

Do you support multiple languages?

Yes. Language versions can be set up for each target market, covering major overseas regions.

Will the website be indexed by Google?

Our sites follow SEO fundamentals such as structure, speed, semantic markup and sitemaps, which helps search engines crawl them. Actual indexing also depends on content, backlinks and other factors, so we don’t promise fixed results.

Can the website connect to ads and CRM?

Yes. Your brand website can serve as an ad landing page and connect to lead capture and follow-up workflows as needed.

What if we can’t maintain the site ourselves?

Ongoing content and operations support can be included in your plan, so you don’t need to build your own team.

Overseas Social Media

Can free social media posts bring real inquiries?

Consistently posting content that fits your industry and target customers can bring organic inquiries. Actual results depend on your industry, content quality and effort, so we don’t promise fixed results.

TikTok, LinkedIn, YouTube or Facebook: which is best for B2B?

Choose based on your product and target market: visual products can consider TikTok or YouTube, while high-value deals with longer decision chains can consider LinkedIn or Facebook. A main platform plus supporting platforms usually works well.

Starting from zero, how long until we get inquiries?

Organic traffic takes time to build, and the pace depends on your industry, content and investment, so we don’t promise a fixed timeline or results.

What kind of content should we post?

Plan content around real applications, customer pain points, case stories and your brand’s expertise, rather than pure hard selling.

How is social media management priced?

Pricing usually depends on the number of platforms, content production and posting volume, as quoted in the formal proposal.

Which wins more customers: a founder’s personal account or the official brand account?

Both have a role. Plan your personal professional profile and official accounts to work together based on team resources and brand strategy; results vary by industry and execution.

How can a new account with no followers win its first inquiries?

Build an audience step by step with targeted content, industry engagement and precise outreach; actual progress depends on the platform, industry and content performance.

Smart Ads (Managed Advertising)

Which platforms do Smart Ads cover?

Google, Yandex, Bing, Facebook, TikTok, LinkedIn, YouTube and more, combined according to your target markets and business.

How is Google Ads management priced?

Plans are based on ad spend and service scope. Ad spend goes into your own account, and fees and scope follow the formal proposal.

How is Facebook / TikTok ads management priced?

Quotes are based on the platform and service scope, such as account setup, creative optimization and data reviews, as specified in the proposal.

How soon will ads bring inquiries?

Timing depends on industry, budget, creatives, landing pages and other factors. We don’t promise a fixed timeline or results; actual diagnosis and contract terms apply.

We spend a lot on ads but inquiry quality is poor. What can we do?

We review and optimize audience targeting and negative keywords, landing page experience, inquiry grading and follow-up workflows; results are measured by actual data.

Are TikTok ads right for B2B manufacturers?

We assess fit based on how well your product presents visually, your target buyers and markets, and test it alongside other channels; ad costs and results vary by market.

Is advertising worthwhile on a small monthly budget?

Consider testing one platform, one market and one product category first, then adjust the budget based on data; the right budget depends on your goals and an industry diagnosis.

AI Sales DEEPSALES

What is DEEPSALES?

DEEPSALES is Singoo’s AI Sales Agent. It helps mine, score and follow up overseas leads, and supports your team in managing lead conversion.

How is it different from human sales reps?

AI sales handles repetitive lead mining and initial follow-up, while your sales reps focus on high-intent customers and complex conversations. It’s designed to work alongside them, not replace them.

Where do the leads come from?

Leads are pooled from your brand website, social media, ads, trade shows and other channels, then scored and assigned for follow-up according to your configured workflow.

How is lead quality assessed?

Leads are scored and graded by source, customer behavior, industry fit and other factors, helping your team prioritize follow-up.

Can it connect to our existing CRM?

We assess integration options based on your existing systems and workflows; the exact scope depends on the technical assessment and proposal.

What team size is it suitable for?

It’s assessed against your actual sales process and fits scenarios from small export teams to multi-branch sales organizations.

Owned Audience

What is overseas owned-audience marketing?

Building customer relationships through WhatsApp, email, communities and other channels, with compliance and customer consent, for ongoing communication and service.

Why build an owned audience?

Owned-audience operations give you a way to reach customers beyond ads and platform traffic, supporting reactivation, repeat purchases and referrals. The actual value depends on customer quality and execution.

How do we segment customers?

Segment by industry, level of intent, deal stage and more, then match each segment with suitable content and follow-up cadence.

How do owned-audience operations and ads work together?

Ads focus on reaching new customers, while your owned audience focuses on retaining and nurturing them, creating a joined-up flow from acquisition to follow-up.

How are owned-audience operations priced?

Pricing depends on the scope, number of channels and services, as quoted in the formal proposal.

AI Trade Show Lead Generation

What is AI trade show lead generation?

A planned process for pre-show invitations, on-site follow-up and post-show conversion at offline trade shows, with AI tools that make lead management more efficient.

What happens before, during and after the show?

Before the show: invite target customers and organize lists. During the show: record and tag leads. After the show: follow up and nurture leads by intent level.

Which trade shows is it suitable for?

Overseas specialized and general trade shows in automotive, motorcycles and two-wheelers, energy storage and more, assessed against the specific show and your target customers.

Can we use it without a booth?

Yes. We can run compliant customer outreach and meeting invitations around your target show; the exact approach depends on show rules and your business goals.

How is it priced?

Quotes depend on the number of shows, service depth and scope of execution, as set out in the formal proposal.

Industry Solutions

How do passenger and commercial vehicle makers go global?

Combine a brand website, search ads, social content and dealer lead operations to gradually build overseas brand touchpoints and win channel and end-customer inquiries.

How do motorcycle / two-wheeler makers go global?

Combine content operations with precision ads to raise brand reach in target markets, with a plan built around your product positioning and channel strategy.

How do energy storage companies go global?

Reach overseas project and channel buyers through Google, LinkedIn and other channels, with professional content that supports technical discussions and builds trust.

How do OEMs go global?

Focus on brand building and overseas channel expansion, combining a website, owned-audience operations and trade show lead generation; the exact path depends on a target market diagnosis.

What about cross-border traders?

Test market demand across social media, ads and other channels, then adjust your lead generation mix based on product, budget and lead data.

Do solutions differ much between industries?

Buyer decision chains, channel preferences and content direction vary by industry, so solutions are built around your specific industry and target markets.

Can you tailor a plan to our industry?

Yes. We start with an industry and lead generation diagnosis, then build service recommendations and a plan around your business goals.

GEO / SEO Lead Generation

What is the difference between GEO and SEO/SEM?

SEO focuses on organic visibility in search engines, and SEM usually means paid search ads; GEO focuses on how generative AI search understands and cites your content. They can complement each other depending on your goals, and the strategy needs assessment.

Is GEO right for companies going global?

For companies with professional content and industry experience, GEO can be a complementary channel beyond search traffic; whether it fits depends on a business diagnosis.

How long does GEO take to bring inquiries?

We don’t promise a fixed timeline or inquiry results. Outcomes depend on content quality, industry competition and many other factors, as assessed in an actual diagnosis.

How is GEO priced?

A formal quote is based on service scope and goals, as confirmed in the proposal and contract.

Can we run GEO and SEM together?

We can assess a combined approach, but fit and expected returns depend on your budget, goals and actual data analysis, and we don’t promise guaranteed gains.

What do we need to provide for GEO?

Accurate, truthful company information, product details and case materials as set out in the contract; the exact scope follows the project agreement.

Partnership & Service

What is the process of working with Singoo?

It usually includes a free 1v1 diagnosis, a proposal, contract signing and project kickoff; the exact process follows the agreed partnership plan.

Who do we contact if issues come up during the service?

Reach the project team through your project group chat; planning, execution and customer success roles follow up together as arranged.

How fast do you respond?

Response times follow our agreement; urgent matters are handled through the communication process set for your project.

Is the free diagnosis really free?

Yes. You can book a free diagnosis with no obligation to buy; the scope and format are confirmed when you book.

Is there a refund policy if results are poor?

Refunds and results-related terms follow the contract for each specific service; we don’t offer a blanket unconditional refund.

How soon do we start after signing?

Project communication and kickoff usually happen within the time set in the contract; exact timing follows the agreed schedule.

Can we renew or end the partnership when it expires?

Yes. You can renew or end it according to the contract; renewal policies and handover of materials on termination follow the contract terms.

Who owns the data and materials?

Ownership and delivery scope of the accounts, materials and data produced follow the contract.

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Phone15921156139Emailzhangleilei@singoo.ccTop