Overseas Inquiries Involving Special Approvals, Contracts and Complaints: How DeepSales Hands Over to a Human With the Record

The value of an export AI Sales Agent is not only that it can answer questions, but that it knows when to stop answering and hand the context to someone with authority. Special price approvals, contract terms and complaints cannot be committed to by a system just to keep the conversation going. Singoo’s DeepSales delivery should turn these boundaries into rules that can be tested and reviewed.

Which inquiries must be handled by a person

Quotes below the floor price, extra discounts, changes to payment terms, exclusive agency, warranty and liability for breach, quality claims, and legal and compliance questions should go into a human confirmation flow. A buyer explicitly asking for a real person, information the materials cannot answer, or an order above a threshold set by the company should also trigger a takeover. Thresholds are confirmed by the business team and should not copy a one-size-fits-all number.

Triggers cannot rely on a single keyword

Judgment can combine intent, customer tags, conversation behavior, message type and time. For example, when complaint intent appears together with a photo of damage, route to after-sales; when a high-intent customer starts negotiating price, hand over to the sales lead. Rules also need to specify channels, markets and owners, so that no message is passed on and then left without anyone to pick it up.

A handoff should carry six kinds of information

• The full conversation and related images, keeping the replies the AI has already made.
• The existing customer profile, including company, country and past dealings.
• A summary of needs, separating what the buyer has confirmed from what is still to be confirmed.
• The current stage, such as learning specifications, clarifying needs or discussing price.
• The reason for handoff, such as a discount beyond the authorized range.
• A suggested reply for the human to edit, not a commercial commitment that takes effect automatically.

DeepSales’s current handoff method and boundaries

According to the source site’s product description, DeepSales works with the company to define handoff conditions; once triggered, it can push a card to Feishu (Lark) with the profile, summary, stage, reason and suggested script; a human takes over the same conversation on the Singoo platform, reviews the full record and replies. DingTalk and WeCom push are still being planned and should not be treated as existing capabilities. Bargaining and final decisions are made by people; higher editions can draft quotes by rule, but human approval is still required before sending.

Acceptance testing with real scenarios before launch

Test on site with discounts beyond authority, exclusive agency, complaint photos, a request to speak to someone and questions beyond the materials, and check that routing is correct, the record is complete and the buyer does not have to explain again. When triggered at night, truthfully tell the buyer when someone will take over, and do not invent “the manager is handling it.” Where the WhatsApp messaging window is involved, arrange human follow-up according to the current rules of the connected channel.

Contact

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FAQ

What if a buyer asks directly for a real person?

Respond to the request and hand over to a human through the set routing; do not keep blocking with automatic replies.

Does handing over to a human at night mean someone replies immediately?

No. State the actual takeover arrangement and collect the necessary information; immediate handling when unattended cannot be guaranteed.

Can we hand over to a person just on seeing “discount”?

It can serve as a signal, but a single keyword easily causes wrong or missed handoffs; combine it with intent and authorization boundaries.

Does DeepSales already support WeCom push?

The source site’s description for this article lists it as a planned capability, so it cannot be treated as a feature delivered at this stage.

After a human takes over, should the buyer have to repeat their needs?

The person should first read the full record and summary, and ask follow-up questions only about what is missing, rather than making the buyer start over.