FAQ

DeepSales FAQ: AI Sales Agent for Going Global

DeepSales is the AI sales agent Singoo built for companies going global. It brings company knowledge, product system, sales process, top sales experience and customer data into one intelligent system, continuously handling, identifying, analyzing and advancing overseas sales opportunities. 1. What Is DeepSales? DeepSales is an AI sales agent for overseas sales, not a general chatbot and not just automated customer service. It understands customer needs around sales goals, plans the next action, and helps move the sales process from inquiry reception through follow-up. 2. What Types of Overseas Inquiries Can DeepSales Handle? Whether the customer provides only a product name, uploads product pictures or submits an incomplete purchase request, DeepSales can step by step identify the customer’s identity, target market, product need, purchase quantity, application scenario and delivery time, and proactively ask when key information is missing. 3. Which Channels Can DeepSales Use to Serve Customers? DeepSales can handle overseas channels such as website live chat, Messenger, Instagram, LINE, WhatsApp and WhatsApp Business in one place, serving customers in different time zones and languages 24/7. 4. Can DeepSales Answer Professional Questions Such as Specifications, MOQ and Certifications? Yes. DeepSales can draw on the company knowledge base and product system to answer common questions on specifications, minimum order quantity (MOQ), certifications, applications and delivery terms; when customers struggle to choose, it can also match needs and recommend products. 5. How Does DeepSales Keep Pushing Sales Forward Instead of Just Answering One Question at a Time? DeepSales uses the customer’s current information, the company’s sales process and custom strategy to decide the next action, such as clarifying needs, introducing the company, recommending products, sending materials, drafting quotes with sales, following up on quote feedback, confirming samples, tracking order progress or nurturing dormant customers. 6. When Does a Human Sales Rep Take Over? For high-value or high-risk matters such as complex technical questions, complex price negotiation, discount approval, commercial commitments and final closing, DeepSales invites a human in promptly under the handoff conditions the company sets. At handoff it can pass along the customer profile, conversation summary, sales stage, trigger reason and follow-up advice, helping sales take over quickly. 7. How Does DeepSales Help Teams Collaborate? Customer identity, conversation history, product preferences and follow-up progress keep accumulating, avoiding information silos across channels. DeepSales can also push human takeover notices, anomaly alerts and business reports to the internal team through Feishu (Lark), so sales, managers and AI handle takeover, approval and decisions in one collaboration entry point. 8. Which Sales Scenarios Can DeepSales Cover? Beyond handling brand website and social media inquiries, DeepSales can also support trade show QR scans, store invitations, and online and offline customer follow-up. It can help send product materials, draft quotes, follow up on quote feedback and sample confirmation, and spot repeat-purchase and new-product opportunities during after-sales communication. 9. How Does a Company’s Sales Experience Get Built into DeepSales? Companies can feed past conversations, closed cases, common scripts and the judgment logic of top sales performers into the system, so AI gradually works by the company’s best practices, turning person-dependent sales experience into an organizational capability that is repeatable, executable and continuously improvable. 10. What Does DeepSales End-to-End Delivery Include? Singoo provides end-to-end service from business diagnosis, knowledge base building and capturing sales experience, to channel connection, process configuration, human-AI collaboration, launch operations and ongoing optimization. The goal is not just to deploy a tool but to help AI settle into real business and keep creating value. 11. What Value Does DeepSales Bring to Companies? DeepSales helps companies catch every inquiry in time, keep building multi-channel customer information, identify high-intent opportunities faster, and let the sales team put more energy into high-value customers and key closings, moving overseas sales from person-dependent to human-AI collaboration and scalable growth. 12. Will DeepSales Completely Replace Sales Reps? No. DeepSales handles large-scale intake, repetitive communication and continuous follow-up; sales reps handle complex judgment, business negotiation and key closings. Its core value is for AI and the team to work together, not to take over all sales decisions from people.